Shipping policy

Shipping Locations
We proudly ship to all locations within Australia.

Shipping Time

• Standard Delivery: 5-7 business days.
  Please note that delivery times may vary depending on your location and external factors such as weather conditions or public holidays.

Shipping Charges

• Flat Rate Shipping: $9.99 for all orders within Australia.
  We aim to offer affordable and transparent shipping costs. No hidden fees!

Order Processing Time

• Orders are typically processed within 1-2 business days after the order is placed.
  Orders are processed Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed the next business day.

Tracking Information

• Once your order has been shipped, we will provide tracking details so you can monitor its progress.
  You will receive an email notification with the tracking number and link to track your parcel.

Delivery Partners

• We work with Couriers Please to ensure that your order reaches you in a timely and safe manner. They provide reliable service across Australia.

Shipping Delays

• While we strive to deliver your order on time, there may be unforeseen delays due to factors such as high demand, weather disruptions, or courier issues. We will keep you informed if there are any significant delays.

Shipping to Multiple Addresses

• We currently do not support shipping to multiple addresses within a single order. If you wish to have items sent to different addresses, please place separate orders.

Missing or Lost Shipments

• If your order does not arrive within the expected timeframe or if it is lost, please contact us immediately at info@divinestore.com.au. We will work with our delivery partner to resolve the issue.